Ready meals and frozen semi-prepared foods that arrive with temperature violations, signs of spoilage, or manufacturing defects may be returned within 24 hours of delivery. To request a return, the customer must:
Phone: +355 69 725 1551
Email: contact@leleka.al
If the defect or storage issue is confirmed on our side, the customer may choose:
Refunds are processed within 3–5 business days using the same payment method as the original transaction.
Food products that are in good condition and show no signs of spoilage or damage cannot be returned or exchanged, unless individually agreed otherwise.