1. Return of products of inadequate quality

Ready meals and frozen semi-prepared foods that arrive with temperature violations, signs of spoilage, or manufacturing defects may be returned within 24 hours of delivery. To request a return, the customer must:

• Provide photo or video evidence of the issue;
• Contact us by phone or email;
• Return the product in the condition it was received (preferably still frozen, if applicable).

Phone: +355 69 725 1551
Email: contact@leleka.al

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2. Refunds

If the defect or storage issue is confirmed on our side, the customer may choose:

• A full refund for the affected item;
• Or a free replacement in the next order.

Refunds are processed within 3–5 business days using the same payment method as the original transaction.

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3. Products of proper quality

Food products that are in good condition and show no signs of spoilage or damage cannot be returned or exchanged, unless individually agreed otherwise.