Privacy Policy

Leleka (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Leleka
Individual Entrepreneur
Country of registration: Albania

Address:
Rruga Aristill Kokoshi, pallati 17, hyrja 1, apt 1,
Lagja Pavaresia, Vlore, Vlore, Albania

Phone: +355 69 725 1551
Email: contact@leleka.al

2. Scope of This Policy

This Privacy Policy applies to:

Visitors of the Leleka website
Customers placing orders through the website

Leleka does not provide user registration or personal accounts.

3. Personal Data We Collect

3.1 Data You Provide Directly

When placing an order or contacting us, we may collect:

Full name
Phone number
Email address
Delivery address
Order details (products, quantities, price)
Any additional information provided voluntarily (e.g. delivery instructions)

3.2 Payment Data

Payments are made:

At the receive point, or
Via the online payment service Paysera

We do not store or process full payment card details.
Payment data is processed directly by Paysera in accordance with their own privacy policy.

3.3 Automatically Collected Data

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referral source

This data is collected via cookies and analytics tools.

4. Cookies and Analytics

We use cookies to:

Ensure proper website functionality
Analyze website traffic
Improve user experience

We use Google Analytics to collect anonymized statistical data about website usage.

Currently, we do not display a cookie consent banner. By continuing to use the website, you consent to the use of cookies as described in this policy.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

5. How We Use Your Data

We use personal data for the following purposes:

Processing and fulfilling orders
Organizing delivery or order pickup
Communicating with customers regarding orders
Customer support
Sending promotional and marketing emails (where permitted)
Website analytics and performance improvement
Compliance with legal and accounting obligations
Fraud prevention and security

We do not sell personal data to third parties.

6. Marketing Communication

We may send promotional emails and newsletters related to our products and services.

You can unsubscribe from marketing emails at any time by:

Using the unsubscribe link in the email, or
Contacting us at contact@leleka.al

7. Legal Basis for Processing

We process personal data on the following legal bases:

Contractual necessity – to process and deliver orders
Legal obligation – accounting and tax compliance
Legitimate interest – improving services and preventing fraud
Consent – for marketing communications and cookies where applicable

8. Data Sharing

We may share personal data only with:

Payment service provider (Paysera)
Delivery or logistics partners (for order fulfillment)
Website hosting and IT service providers
Accounting or legal authorities when required by law

All third parties are required to protect your data and use it only for specified purposes.

9. Data Retention

We retain personal data only for as long as necessary:

Order and billing data: as required by Albanian law
Customer communication data: until the issue is resolved or no longer needed
Marketing data: until consent is withdrawn

10. Data Security

We apply appropriate technical and organizational measures to protect personal data against:

Unauthorized access
Loss, misuse, or alteration
Unauthorized disclosure

Despite these measures, no online system can guarantee absolute security.

11. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to or restrict processing
Withdraw consent at any time
File a complaint with a data protection authority

To exercise your rights, contact us at contact@leleka.al.

12. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be published on this page with a new “Last updated” date.

14. Contact

For any questions regarding this Privacy Policy or personal data processing, contact:

Email: contact@leleka.al
Phone: +355 69 725 1551

Catalogue

Location

Vlore